Privacy Policy

We take your privacy seriously. This Privacy Notice (“Notice”) explains Cosgrove Meurer Productions, Inc. (“CMP”)’s online information practices and the choices you can make about information collected through our websites and other on- and offline services (collectively, the “Services”).

CMP is the controller for the personal data (defined below) that we process, unless otherwise stated.

PERSONAL DATA WE COLLECT

We collect information relating to identified and identifiable individuals (“personal data”) in a variety of ways, including online, by phone, or by paper.

The types of personal data we collect depend on how you interact with us. We collect personal data including, but not limited to:

Personal Data You Provide to Us

  • Submitting a story or a tip. We collect personal data when you submit a story or a tip, including:
    • General contact data (e.g., names, email addresses, and phone numbers)
    • Personal data you include in the body of a story or a tip (e.g., names, descriptions of yourself or other individuals, photographs, videos, or other media)
    • Personal data you provide to us in follow-up conversations (via phone, email, or other means) about a story or tip you submitted
  • Making purchases. We collect personal data when you make purchases through the Services, such as payment, billing, and shipping information. Payments made via our Services are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our Services.
  • Using interactive features. We collect personal data when you use interactive features on our Services, such commenting functionalities, forums, blogs, and social media pages. As described below, any information you provide on the public sections of these features will be considered “public,” unless otherwise required by applicable law, and is not subject to the privacy protections described in this Notice.
  • Registering to receive communications. If you register for communications such as our newsletter, we collect personal data from you such as your name and email address.
  • Events. We may attend or host events where we collect personal data.
  • Otherwise interacting with us. If you send us an email, respond to a survey, or otherwise interact with us, we may collect personal data you provide to us.

Personal Data We Collect Automatically

Log Information

We automatically log information about you and your computer, phone, tablet, or other devices you use to access the Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, approximate location derived from IP address, and Internet service provider.

We also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services. How much of this information we collect depends on the type and settings of the device and browser you use to access the Services.

Cookies

We, as well as third parties that provide content, advertising, or other functionality on the Services, may log information using cookies, pixel tags, web server logs, web beacons, and other technologies (“Technologies”) to automatically collect information through your use of our Services. This information is collected to make the Services more useful to you and to tailor your experience.

  • Cookies.  Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Services.
  • Pixels. A pixel tag is a piece of code embedded in the Services that collects information about engagement on the Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular webpage or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

Our uses of these Technologies fall into the following general categories:

  • Operationally Necessary. This includes Technologies that allow you access to the Services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity, and improve security or that allow you to make use of our functionality.
  • Functionality-Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using the Services. This may include keeping track of your specified preferences, interests, or past items viewed, or displaying videos.
  • Performance-Related. We may use Technologies to assess the performance of the Services, including as part of our analytics practices to help us understand how individuals use the Services (see Analytics below).
  • Advertising or Targeting-Related. We may use first-party or third-party Technologies to deliver content, including ads relevant to your interests, on our or third-party Services.

Analytics

We may use Technologies and other third-party tools to process analytics information on the Services, including Google Analytics. For more information, please visit Google Analytics’ Privacy Policy. Learn more about how to opt-out of Google Analytics’ use of your data.

Social Media Platforms

Our Services may contain social media buttons such as Facebook, LinkedIn and IMDb (that might include widgets such as the “share this” button or other interactive mini programs). These features may collect your IP address, which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy notice of the company providing it.

HOW WE USE PERSONAL DATA

How we use the information we collect depends in part on which of our Services you use, how you use them, and any preferences you have communicated to us. Below are the purposes for which we use the information we collect about you.

  • Episode and content creation. We use submissions through our comments, tips, and submit stories section to gather information and content for existing and future episodes of Unsolved Mysteries, as well as other content, such as blog posts.
  • Service communications. We use personal data to send you essential communications such as receipts, order and shipping confirmations, registrations, and other customer service messages.
  • Provide products and services. We use personal data to provide you with the Services and other products, information and services you request or that we think you may be interested in from CMP or our partners.
  • Respond to communications. We use personal data to respond to your emails or online requests for products, services, or information.
  • Marketing and events. We use personal data to customize and send you marketing communications or to allow you to register for events.
  • Research and development. We may use personal data for research and development of new products, services, and offerings.
  • Analytics. We use personal data to understand our audience and visitors, including through analytics tools and providers.
  • Surveys. From time to time, we may ask you to participate in optional surveys that may collect personal data.
  • Content customization. We use personal data to tailor content, advertising, and marketing to you, including short-term, transient use of personal data, such as for contextual customization of ads.
  • Network and information security. We use personal data to help diagnose problems with our technology, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, and prosecute those responsible for that activity.
  • De-identified/aggregated information. We may use personal data to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, information about the device from which you access our Services, or other analyses we create.
  • With your consent. We may use information about you in other ways or for other purposes, where you have given us explicit consent to do so for a specific purpose not listed above.

HOW WE DISCLOSE PERSONAL DATA

We do not sell, rent, or otherwise monetize personal data. We may disclose personal data in the following ways:

  • Sharing tips and stories with law enforcement and others involved in case. If you submit a tip or a story to us, we may disclose this information, including your name, email address, and IP address to local law enforcement working on that case, or to the families or other interest parties involved in the case who have asked to receive updates.
  • Service providers. We may disclose your information to service providers involved in operating our business. This includes merchandise fulfillment, content delivery, cloud storage, customer support, analytics, payment providers and processing, email service providers, and professionals such as accountants and lawyers.
  • Advertising partners. We may disclose your personal data to third-party advertising partners.
  • Public forums. This Services may make available chat rooms, blogs, forums, message boards, and news groups. Please remember that any information that you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal data. personal data disclosed by you or by others enters the public domain and may be freely used by any other persons or entities using the Services.
  • Legal requirements. We may disclose your information when we believe in good faith that (i) disclosure is required by a search warrant, subpoena (whether criminal or civil), civil investigative demand, court order, or a request for cooperation from a law enforcement or other government agency; (ii) disclosure is appropriate and necessary to report a suspected crime (including any case of suspected child exploitation) or prevent physical harm to an individual or property; (iii) disclosure is appropriate and necessary to enforce our rights; and (iv) disclosure is required by law.
  • Disclosures to protect us and others: We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to protect your, our or others’ rights, property, or safety, including to protect the security or integrity of the Services and any facilities or equipment used to make the Services available; to enforce our policies or contracts; to collect amounts owed to us; or to assist with an investigation or prosecution of suspected or actual illegal activity or in an emergency.
  • Change of assets. In the event that CMP is involved in a business transition that involves the sale, merger, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, transition of service to another provider, or divestment of CMP, we may disclose, sell, or transfer any information about you to the acquiring entities, as permitted by law and/or contract. The transferred information will remain subject to the provisions of this Notice, as updated.
  • Sponsors and co-promotions. We may sometimes offer content or programs (e.g., sweepstakes, promotions, applications or Social Media Services integrations) together with identified third parties. These special relationships may include “powered by” partners, business partners, sponsors, and co-branded sites (referred to here as “co-branded pages”). You should look for a specific Notice on any such co-branded page. Any information that you provide when signing up at one of those co-branded pages may be shared with the third-party partner. We have no control over these third parties’ use of this Information. We encourage you to visit the privacy notice of any such third party to learn about their data practices.
  • With your consent. We may disclose personal data to other parties when you provide us with your explicit consent to do so.

YOUR RIGHTS

Your Privacy Choices. You have a number of choices you can make regarding your personal data.

  • Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and the Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to our Terms or this Privacy Notice).
  • Cookies and Interest-Based Advertising. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your browser or devices preferences, as they permit. However, if you adjust your preferences, the Services may not work properly or certain features may not be available. Please note that cookie-based opt-outs may not be effective on mobile applications. However, you may opt out of personalized advertisements on some mobile applications by following the instructions forAndroid, iOS, andothers.The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative, the Digital Advertising Alliance, and the European Digital Advertising Alliance. Please note you must separately opt out in each browser and on each device.

Your Privacy Rights. In accordance with applicable law, you may have the right to request:

  • Access to personal dataabout you, including: (i) confirming whether we are processing your personal data; (ii) obtaining access to or receiving a copy of your personal data; and (iii) receiving an electronic copy of personal data that you have provided to us, or (iv) asking us to send that information to another company (the “right of data portability”);
  • Correctionof your personal data where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal data;
  • Deletionof your personal data;
  • Restriction of our processing of your personal data; and
  • To withdraw your consentto our processing of your personal data.

You may submit requests regarding your personal data by contacting us as described below. If you have such rights and your request complies with applicable legal requirements, we will give effect to your rights and respond within any mandatory timeframes as required by law.

We will take steps to prevent unauthorized access or deletion of information, such as by asking you to provide additional personal data we can use to verify your identity.

Do Not Track. We do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.

Supervisory Authority. If you are located in the European Economic Area, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your Personal Information violates applicable law.

DATA RETENTION

Retention. We generally retain personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, financial, or reporting obligations, to establish or defend legal claims, or for compliance and protection purposes.

To determine the appropriate retention period for personal data, we may consider factors such as:

  • The amount, nature, and sensitivity of the personal data
  • The potential risk of harm from unauthorized use or disclosure of your personal data
  • The purposes for which we process your personal data
  • Whether we can achieve those purposes through other means
  • Applicable legal requirements

When we no longer require the personal data we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.

Note that in some cases, even if you submit a data deletion request, we may be required to retain your personal data, such as to comply with the law; maintain records of transactions; exercise, establish, or defend legal claims; or protect against fraud or abuse of our systems.

Processing in the United States. Your personal data is processed in the United States, where privacy laws may be less stringent than the laws in your country and where the government, courts, or law enforcement may be able to access your data. By submitting your personal data to us, you agree to the transfer, storage and processing of your personal data in the United States. Where necessary, we use mechanisms such as Standard Contractual Clauses for transfers from the EU and/or UK to the United States.

CHILDREN’S INFORMATION

Consistent with the Children’s Online Privacy Protection Act, our Services do not knowingly collect, use, or disclose personal data (including online contact information) of children under the age of thirteen (13). If you are a parent or legal guardian who has discovered that your child has provided personal data through our Services or App without your consent, you can ask us to remove such unauthorized information by contacting us as described below.

SECURITY OF YOUR INFORMATION

CMP implements commercially reasonable security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Unfortunately, no data transmission over the Internet or electronic storage is fully secure. Accordingly, and despite our reasonable efforts to protect your personal data from unauthorized access, use, or disclosure, CMP cannot guarantee or warrant the security of the personal data you transmit to us, or to or from our online Services. In the event we determine the occurrence of a data security incident, we will notify you by email, US mail, telephone, or other means as permitted by law. If you have questions, comments, or complaints concerning our privacy practices, please contact us using the information in the “Contact Information” section below.

UPDATES

From time to time, we may update this Notice. We will notify you about changes to this Notice as required by law.

NOTICE FOR CALIFORNIA RESIDENTS

See here for the categories of personal data we share for business purposes as defined under California law. We do not sell or share information in California.

In addition to the rights noted above, the following privacy rights apply to California Residents:

Non-Discrimination. California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CCPA.

Authorized Agents. You may designate an authorized agent to exercise your California privacy rights. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal data. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact us as described below.

If you are a California resident and would like to exercise any of your privacy rights, please contact as described below. We will process such requests in accordance with applicable laws.

Accessibility. This Privacy Notice uses industry-standard technologies and was developed in line with the World Wide Web Consortium’s Web Content Accessibility Guidelines, version 2.1. If you wish to print this policy, please do so from your web browser or by saving the page as a PDF.

CONTACT US

For privacy-related questions, or to exercise your data rights, please contact us:

Unsolved
Attn: Data Protection Officer
4303 Verdugo Ave.
Burbank, CA 91505
privacy@unsolved.com

Last Updated: September 30, 2022